Frequently asked

Pick a product, click Buy now, and pay with any card (Apple Pay, Google Pay, and Cash App work in supported browsers). Your payment is protected by WaxDepot. The seller gets paid only after the box arrives sealed and you confirm — or 2 days after the carrier marks it delivered, whichever comes first.

Bids are an offer to buy below the lowest ask. If a seller accepts your bid, your card is charged automatically and an order is created. If that card is declined, we try your other saved cards — or your bank account first, if you're approved to pay by bank. You can set how long the bid stays active (1-30 days). If the lowest ask drops to or below your bid, you buy instantly.

It sells immediately, and you are paid the bid, not your lower price. List a box at $80 when someone is bidding $100 and you get $100. The highest bid fills first, and the earliest bid wins a tie. So you can list at whatever price you'd happily accept without watching the order book — pricing under the market can't cost you money here.

Open a dispute within 2 days of delivery. We'll review evidence (photos of the wrap, packaging, and the box itself; an unboxing video helps) and refund you in full if the claim checks out. Read Buyer Protection for the full process.

No buyer fees. You pay the listed price plus shipping plus any applicable sales tax. The seller covers WaxDepot's commission out of their proceeds — 6-12% by their tier, and 2% on the part of any box's price above $7,500.

We collect and remit sales tax in states where we've crossed marketplace facilitator nexus thresholds. In states where we haven't, no sales tax appears at checkout — you may owe use tax to your state, which is your responsibility.

A sealed caseis a manufacturer's factory-sealed outer carton containing N units of the same single-box variant — never opened, never repackaged. A Hobby Case typically holds 12 hobby boxes; a Mega Case holds ~6 mega boxes; a Blaster Case holds ~20 blasters; a Pokemon Booster Box Case holds ~6 booster boxes. Each is its own SKU with its own market price (a sealed case usually trades at a slight discount per unit vs. buying N individual boxes — buyers pay a premium for guaranteed sealed provenance from the case-fresh layer).

All four are configurations of the same release, with different content and distribution:

• Hobby Box — premium content (autos, hits, full parallel runs) sold through hobby shops + LCS only. The hobby flagship.
• Jumbo / Hobby Jumbo (HTA) — hobby box with more packs + more hits per box. Limited distribution.
• Mega Box — retail-channel box (Target/Walmart) with reduced content but exclusive retail-only parallels.
• Blaster / Hanger — small-format retail boxes with the lowest hit ratios. Different pack counts (Blaster ~6 packs, Hanger ~30 cards loose). Both often have exclusive parallels.

First Day Issue (FDI)is Topps' early-print premium edition of a hobby box. It adds 1 bonus FDI autograph + 2 numbered FDI parallels per box, and is most common on Topps Chrome. It's a different SKU from the regular hobby box, with its own market — the FDI chase cards are typically worth more than the same card pulled from a regular hobby box.

Pokemon TCG sealed product breaks down into:

• Booster Box — 36 sealed booster packs. The hobby-grade product for box-breakers.
• Elite Trainer Box (ETB) — 8-9 packs plus accessories (sleeves, dividers, dice, code cards). Popular with collectors who keep the storage box.
• Booster Box Case — sealed case of ~6 booster boxes. The case-fresh chase for high-volume breakers.

Factory-sealed sports trading card products in original manufacturer packaging — Hobby Box, Jumbo Box, Mega Box, Blaster Box, Hanger Box, First Day Issue Hobby Box, sealed cases of any of the above, plus Pokemon sealed product — Booster Boxes, Elite Trainer Boxes and cases — and non-sport hobby boxes like Topps Chrome Star Wars and Disney. No singles, no breaks, no graded slabs, no opened or resealed product.

We use Stripe Connect Express for payouts. Set up your account at /sell/payouts — Stripe handles ID verification, bank linking, tax forms, and 1099-K reporting. A sale is released when the buyer confirms, or 2 days after the carrier marks it delivered: the sale price plus any shipping you charged, minus your seller fee on that total, moves to your Stripe balance. Payouts to your bank then run weekly on Friday for every tier during beta, and daily for Apex sellers.

October 2026: no seller feeon any sale placed in October, on every tier. Otherwise it's a four-tier ladder, charged on the item price plus shipping: 12% (Starter, default), 10% (Pro at 30+ sales OR $5k GMV/30d), 8% (Elite at 150+ sales OR $10k GMV), 6%(Apex at 1,000+ sales OR $100k GMV). All require positive-feedback floors. Once you hit a tier the benefits stay locked through the end of the next calendar month — re-qualifying extends. On every tier, the part of any single box's price above $7,500 is charged 2%, so your fee stays lower than eBay's trading-card fee at every price, big cases included. No listing fees, no monthly fees, no payment processing surcharge — we absorb Stripe's 2.9% + $0.30 internally. See full tier breakdown → Compare your payout with eBay →

Within 2 business days of the order being paid. Orders of $750 and up need signature confirmation to be seller protected — you tell us whether the label has it when you mark the order shipped, and shipping without it means that order isn't seller protected. Orders of $1,000 and up also need insurance for the full sale value. Use any tracked carrier (USPS, UPS, FedEx) — drop the tracking number into your seller dashboard.

Yes, if you can ship within 30 days of the manufacturer's public release date. Pre-order listings must be marked as such (the catalog auto-handles this for upcoming releases).

When the buyer confirms the box arrived sealed, OR 2 days after the carrier marks the package delivered, whichever comes first. The 2-day auto-release prevents sellers from waiting forever for a buyer who's gone silent.

Resealed wrap, wrong product, counterfeit, contents tampered with, or never delivered (carrier never scanned). Buyer remorse, change of mind, or 'I expected better hits' are not eligible — sealed wax is sealed wax, you're paying for the chance, not the result.

We aggressively defend chargebacks on legitimate sales using carrier tracking + signature confirmation as evidence. If the dispute happened within our normal window, the buyer should have used the dispute process; chargebacks attempting to bypass it are likely to be reversed.

Every order builds a chargeback-defense file automatically:

• Stripe Checkout receipt — buyer's name, email, billing address (AVS-verified), card last 4, IP at time of payment
• Carrier tracking event log — every scan from accepted → in transit → delivered, pulled directly from USPS / UPS / FedEx
• Buyer's explicit confirmation — when the buyer clicks "Yes, release funds," we capture the timestamp, their IP address, and the device user-agent. That action is a legal acknowledgment that they received the box sealed and are accepting the goods
• Order communication history — every message between buyer and seller in the order thread
• Photo proof at packing — required on orders of $500 and up, encouraged on every order. Sellers who photograph the sealed box and shipping label before drop-off win disputes at significantly higher rates

On orders of $750 and up, a seller who ships with signature confirmation keeps Seller Protection, and one who ships without it gives it up for that order — they choose when they mark it shipped. A carrier signature plus the buyer's own confirmation is what makes a fraudulent "item not received" chargeback so hard to win.

It's a legally binding acknowledgment that you received the box sealed and are satisfied with the order. We capture the timestamp, your IP address, and your device fingerprint at the moment of the click. That record becomes the cornerstone of our chargeback defense — Stripe and the issuing bank both treat 'authenticated user explicitly confirmed receipt' as definitive proof against 'item not received' claims. If something is actually wrong with the box, open a dispute instead of confirming — confirming locks in your acceptance and you can no longer claim the box arrived broken/resealed/etc.

Three habits separate sellers who lose disputes from sellers who don't:

1. Photograph the box and label before dropping off at the carrier — proves you shipped the exact item, sealed, with the buyer's correct shipping address visible on the label
2. Use signature confirmation on every order of $750 and up — without it the order isn't seller protected. Below that it's optional, and still worth the few dollars on a high-value box
3. Keep order messages on-platform — don't take communication to text or DM. Anything in the WaxDepot order thread is admissible as evidence; off- platform conversation isn't

No. Buyers just need an email + payment method.

Yes. All sellers complete Stripe Connect identity verification (KYC) — name, address, DOB, last 4 of SSN, bank account. Stripe runs the verification; we just gate the listing form on the result.

Yes. Account settings has a delete button, or email support@waxdepot.io. Note that financial records are retained for 7 years to satisfy IRS and Stripe record-keeping requirements — full details in our Privacy Policy.

No. We don't sell or rent your data, and we don't show third-party ads. We do use the Meta Pixel to measure our own ads on Facebook and Instagram; with Do Not Track or Global Privacy Control on in your browser, it never loads.