Buying

Find a product, click Buy Now or add it to your cart. Enter your shipping address and a card. Your payment is held until the box arrives sealed — funds aren't released to the seller until you confirm delivery, or 2 days after the carrier marks it delivered (unless you've opened a dispute, which holds funds until WaxDepot Support resolves it).

On any product page, click Place Bid to offer below the lowest ask. If a seller accepts your bid, your card is charged automatically — and if it's declined, we try your other saved cards (or your bank account first, if you're approved to pay by bank). If you bid at or above the lowest ask, you'll buy instantly. Bids expire after the time you set (1-30 days).

Every order is covered by WaxDepot Buyer Protection. Your payment is held until you confirm the box arrived sealed. If something's wrong (resealed, wrong item, damaged), open a dispute within 2 days of delivery — that's the auto-release window, after which funds move to the seller. Disputes opened in time hold funds until WaxDepot Support resolves it.

Sellers have 2 business days to ship from when the order is paid. Most boxes arrive within 3-7 days depending on carrier and location. You'll get a notification with the tracking number when the seller ships, and another when the carrier marks it delivered. Once delivered, you have 2 days to confirm or dispute before funds auto-release to the seller.

If the package is marked delivered and you take no action, funds auto-release to the seller after 2 days. This protects sellers from buyers who never confirm but received the box fine. If something IS wrong, just open a dispute before the 2 days are up — funds stay held until WaxDepot Support resolves it.