How do I open a dispute?

On the order detail page, before the auto-release fires, click Open a dispute. Pick a reason (box not sealed, wrong item, damaged, never arrived, etc.), add a description (30+ characters), attach photos in the same form (up to 6: the box, the seal and the packaging), and pick your preferred outcome (refund, replacement, or partial refund). Funds stay held until WaxDepot Support resolves it, and you can add more photos to the dispute thread afterwards. On orders of $500 and up, a claim about what was in the box (resealed, wrong item, damaged, not as described) also needs your unboxing video, added on the order page before you file.